Labscape Maintenance Service Agreements

Mass Spectrometry

Maintenance Service Agreements

Service agreements

Bruker LabScape maintenance service agreements are a key component for maximizing the duty cycle and reliability of your instrument. This leads to a significant increase in productivity while having complete cost control and maximum planning security. These flexible service solutions suit your needs and budget and include following options:

  • Modern remote support and diagnostics
  • Regular instrument maintenance
  • Unlimited on-site repairs
  • Original parts and supplies
  • Dedicated on-site training
  • Targeted application support
  • State-of-the art compliance services
  • 全面的软件、es



LabScape™ - Service & Lifecycle Support Brochure

Choose one of the following LabScape Maintenance Service Agreements available for selected MS, LC, GC, and SPR instruments:

LabScape Connect- Affordable remote service model. A basic package with unlimited remote acces with experienced factory-trained service engineers.

LabScape Essential- Ensure peak performance. A combination of remote support and routine annual maintenance helps you operate your instrument under its optimal conditions.

LabScape Access- Unlimited on-site repairs. A cost-effective solution for unforeseen instrument breakdowns and high-priority support with unlimited on-site repair visits, including spare parts.

LabScape Complete- All the support you need. A comprehensive solution providing complete service coverage including spare and wear and tear parts which helps you avoid instrument failures, costly repairs, and down-time

LabScape完成48- All the support you need within 48 hours. A VIP package including guaranteed on-site response within 48 hours to resolve the problem before it affects your business.

Overview

Remote Services LabScape
Connect
LabScape
Essential
LabScape
Access
LabScape
Complete
LabScape
Complete 48
Remote Monitoring*

Unlimited Priority Remote Support
Software services
Compass & Data Analysis SW Upgrades
Postprocessing SW Licenses & Upgrades** discount discount premium discount premium discount
Upgrade of Postprocessing Software** 1 Voucher p.a 1 Voucher p.a
Regular Maintenance
Regular Maintenance Work and Parts
On-site Repair Services and Parts
Unlimited Repair Visits incl. Spare Parts
Wear and Tear Part Replacement discount discount discount
Loaner Equipment*
Compliance Services
Operational Qualification / Perform. Validation included
On-site Response Service Level
On-site Response 3-5 business days 3-5 business days 2nd business day
Additional benefits
Consumable Parts discount discount discount premium discount premium discount
Operation Training or Applications Training discount discount discount premium discount premium discount

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