Labscape Maintenance Service Agreements

Microbiology & Diagnostics

Maintenance Service Agreements

Service agreements

Bruker LabScape maintenance service agreements are a key component for maximizing the duty cycle and reliability of your instrument. This leads to a significant increase in productivity while having complete cost control and maximum planning security. These flexible service solutions suit your needs and budget and include following options:

  • Modern remote support and diagnostics
  • Regular instrument maintenance
  • Unlimited on-site repairs
  • Original parts and supplies
  • Dedicated on-site training
  • Targeted application support
  • State-of-the art compliance services
  • Comprehensive software services



LabScape™ - Service & Lifecycle Support Brochure

Service Agreements

选择下列LabScape之一的维护ervice Agreements available for instruments used for microbiology and diagnostics:

LabScape Essential– Ensure peak performance. A combination of remote support and regular annual maintenance helps you operate your instrument under optimal conditions.

LabScape Complete– All support you need. A comprehensive solution providing
comprehensive service including spare, wear and tear parts which helps you avoid instrument failures, costly repairs and down time.

LabScape完成48– All the support you need within 48 hours. A package including guaranteed on-site response within two business days to resolve the problem before it affects your business.

LabScape Complete 24– High-availability services within 24 hours. A VIP package
for time-critical operations with all services and a guaranteed next-business-day on-site response.*

Overview

Remote Services LabScape
Essential
LabScape
Complete
LabScape
Complete 48
LabScape
Complete 24
Unlimited Priority Remote Support
Augmented Reality – Virtual Engineer
Software services
MBT Compass SW and Library Upgrades
Regular Maintenance
Regular Maintenance Work and Parts
On-site Repair Services and Parts
Unlimited Repair Visits incl. Spare Parts discount
Wear and Tear Part Replacement discount
Loaner Equipment*
Compliance Services
Operational Qualification / Performance. Validation
On-site Response Service Level
On-site Response 3-5 business
days
2nd business day next business day
Additional benefits
Operation Training or Applications Training discount premium discount premium discount premium discount

* Not available at al l Bruker Locations.

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